We can help you stay surrounded by the people you care about most, in the place where you’re most comfortable.
Our Marie Curie Nurses and Healthcare Assistants can provide home visits, taking care of your nursing needs, so you and your family can manage your care and any changes to your condition without going into hospital.
Why have I been referred?
You’ve been referred to our Hospice Care at Home service by your district nurse, community nurse, specialist nurse or GP because they think you, and the people you care about, could benefit from the support we can offer.
Your district nurse, community nurse, specialist nurse or GP arranges your care with us based on:
- what you need
- what your preferences are.
Depending on our agreement with the local NHS in your area, the nursing care arranged for you may be planned in advance. Or you may be told how you can contact us for support when you need it. Your district nurse, community nurse, specialist nurse or GP will explain this to you.
What happens after I’ve been referred?
Your district nurse, community nurse, specialist nurse or GP will assess your care needs. They will then contact us to arrange visits from our Hospice Care at Home service.
Depending on what’s been arranged for you, we may provide one or more visits from our Marie Curie Nurse or Healthcare Assistant.
We’ll always try to contact you before the visit, to let you know a nurse or healthcare assistant will be coming to care for you. Sometimes we may not be able to confirm this until the day of the visit, depending on the area you live in.
If you want to check whether a nurse or healthcare assistant has been requested for you on a particular date, or if you have any other questions about our Hospice Care at Home service, you can phone us (find the phone number for your area below).
Will a nurse or healthcare assistant always be available when I need one?
We’ll always try our best to fulfil every request for our nursing care based around your care needs, but there may be times when we don’t have a nurse or healthcare assistant available for you.
When that happens, we’ll try and arrange another time that works for you with your district nurse, community nurse, specialist nurse or GP.
If our nurse or healthcare assistant becomes unavailable at short notice due to sickness or severe weather, we’ll make every effort to find a replacement. We’ll let you know as soon as possible if we’re not able to do so.
Who to contact
Once you’re having Marie Cure Hospice Care at Home, you may have questions about the visits or support we can provide.
If you have a specific medical problem, please contact your GP first. When you ring us, we might also put you in contact with another organisation if they are better placed to help you.
England
- London – 0203 370 2208 (open Monday to Friday, 8am to 10pm; Saturday and Sunday, 10am to 10pm)
- Midlands and the East of England – 0121 752 9305 (open 7 days a week, 8am to 10pm) or out of hours on 0333 222 0042 (open 7 days a week, 10pm to 8am)
- North West – 0151 541 7808 (open Monday to Friday, 8am to 5pm)
- South East – 0188 377 2232 (open Monday to Friday, 8am to 6pm)
- South West – 0188 421 4105 (open Monday to Friday, 8am to 6pm).
- Yorkshire and the North East – 0191 500 8956 (open 7 days a week, 8am to 10pm)
Scotland
- 0141 473 1785 (open Monday to Friday, 8am to 6pm)
Wales
- 0292 267 9740 (open every day, 7am to 11pm)
Northern Ireland
- 0289 433 1868 (open every day, 8am to 10pm)
If you are not sure which number you should call, you can call our free Support Line on 0800 090 2309. They can take your details and direct you to the right number – check the opening hours.
