Marie Curie supporting South West London
Opening hours:
Monday – Friday, 8am – 6pm
Saturday – Sunday, 11am – 5pm
*Local rate charges. Calls are confidential and may be recorded for training and monitoring purposes.
What we can offer
Anyone in the six boroughs of South West London (Croydon, Sutton, Kingston & Richmond, and Merton & Wandsworth) can access a multi-disciplinary team of end of life professionals including bereavement specialists and trained support officers for help over the phone.
The dedicated service includes:
- Providing guidance on care planning for vulnerable groups
- Information and support for health and social care professionals
- Information and support for patients, residents, families the wider public
Why we've set up this service
Due to the coronavirus pandemic, older people and those living with specific long-term conditions, including terminal illness and frailty, are more vulnerable than ever, yet there are limitations to the face-to-face care and support normally available.
Marie Curie and South West London Health & Care Partnership have moved quickly to support residents and professionals to meet the ongoing and growing needs of vulnerable people in the area.
South West London Health and Care Partnership has commissioned Marie Curie to support the local population, including patients, families and health and social care professionals, to provide specialist information and support services during the coronavirus (Covid-19) pandemic.
Support for residents in South West London
South West London residents affected by terminal illness in need of support or information on end of life care can call the dedicated Marie Curie helpline on 020 7091 3656* and receive trusted information on everything from staying safe and well in isolation, to planning ahead and emotional support when they just need to talk. The dedicated Support Line is open seven days a week and people can speak to trained staff, volunteers and nurses and even receive regular check ins through our call-back service.
We’re here for everyone, whatever the question or concern.
To access information online visit:
- General information if you are a patient or resident, or coronavirus specific information
You can also order free Marie Curie information leaflets and booklets.
You also may be interested in finding out more about Advance Care Planning (ACP). NHS digital Advance Care Planning service, Coordinate My Care delivers integrated, coordinated and high quality medical information, built around each patient’s personal wishes. Once created a Coordinate My Care personalised care plan can be viewed in real-time by all the urgent care services - 111, out of hours GPs, the London Ambulance service and the Emergency Department.
Support for health and social care staff in South West London
The coronavirus crisis is a huge challenge for health and care workers and Marie Curie is committed to offering a space for reflection for professionals in South West London, whether to share anxieties and fears, or to discuss traumas or triumphs.
To honour your courage and commitment to delivering excellent care at the frontline of this crisis, Marie Curie is offering a confidential, accessible supervision session of up to 45 minutes, dedicated to listening to you and your experiences and to reassure you that you are not alone. We can also signpost you to further resources that can be used to support you and your colleagues from wherever you are caring, or in your precious downtime.
The service provides:
- Supervision, reflection or debrief in a confidential, non-judgemental space
- Peer support from a professional trained and experienced in providing emotional support, including a counsellor and social worker in palliative care
- Support to process experiences by verbalising them and a chance to offload things you may not be able or want to share with colleagues/family/friends
Tools to help you provide high-quality end of life care
You can also find more information in our Palliative Care Knowledge Zone, an information hub created to help professionals across all health settings who can benefit from a range of online resources, including individual needs and short guides. Specific information on coronavirus, including new government and professional guidance, can be found on the Zone.
